Refund policy

Refund of money 

When we receive the item, this is checked so everything is in order and the consumer receives a refund of the entire amount within 14 days. This provided the return isskiCKAD TOinfo@korrosionssgruppen.se. We can hold back the refund until we have received the item or if you cannot prove that you have returned it. The amount is refunded via the same payment method used by the consumer when purchased. For example, if the consumer has paid with a card, the amount is returned to the used debit card. 

Note: The consumer may miss having the full amount refunded, this happens if the value of the product has been affected because: If the item is not in the same condition as when it was received. See the chapter on returns and right of withdrawal above. 

Complaint 

Your purchase is covered by the Consumer Purchasing Act and as a consumer you have a 3 -year claim right. Do you want to advertise an item purchased atThe corrosion group.seeshallyou sKicka dITT caseto info@korrosiongruppen.se, in the subject's line shell it stand reKlamation.Stateyour order number and state a brief description of the damage. We will return as soon as possible with a solution proposal alt. a shipping note for the return. Sends a return number and a return label used to quickly handle your case when the goods come to us. 

Do you want to start a case mustThe corrosion groupinformed within a reasonable time after the defect of the product is detected. We recommend that you advertise the item as quickly as possible, no later than 2 months after the error has been detected. 

If the complaint is eligible comesThe corrosion group Of course, pay the shipping costs that arose by sending the item to us. If not, as a consumer, you must pay all transport costs, including our shipping costs for returns ofThe item after examination. Remember that the item must always be sent in the correct packaging and receive receipt for delivery. The consumer is responsible for the package / goods up toThe corrosion group. Therefore, save delivery receipt with information about track number. 

This means that you can either get an incorrect item repaired, replaced, the money back or impaired price, depending on the specific situation. It is of course a requirement fromThe corrosion groupthat the complaint is entitled and that the error / damage to the product does not depend on handling errors, normal wear and tear, modifications and abuse by the consumer. 

Furtherwe take into account the Consumer Purchase Act's rules on complaints (Consumer Purchasing Act). 

Please note that goods sent without postage are not received byThe corrosion group. 

If you have received the wrong products or lack products in your package, make immediate contact with our customer service, preferably with information about your order number and pictures of what you have received. 

Complaint 

In case of complaints about a purchase, the consumer is referred to in the first place 

The corrosion groupAB,Gravörgatan 26, 25360 frameless. 

Mail: Send dITT caseto info@korrosiongruppen.se 

If we do not find a satisfactory solution, the consumer, if the relevant terms are met, can submit a complaint to seek advice to Hello consumer ormake a notification to ARN. 

The EU Commission's online complaints can be used to submit a complaint. This is particularly relevant if you live in another EU country.Case is made here >>>. 

Last updated 11.2.2021 

Any other questions toThe corrosion group 

If you have any questions or concerns, contact us viaMail: info@korrosionssgruppen.se